I can if I put a piece of scotch tape at the top where the feeder catches, but that means I cannot print on the back side of the card stock. I can now print labels, envelopes, index cards, but I still cannot print card stock and it is no heavier than the index cards. And I then went to try everything I could not print before, since my HP helpdesk techy made some changes to my printer settings on my ay 1 vs auto, customizing some things and then had me make sure to change the paper type before I print each time. Guess what, all 3 work perfectly - on BOTH printers! So I had a happy customer that got to keep her trusty printer and I learned a lesson about paper thanks to this post!! A couple days later I go back to the customer's house with 3 different packs of glossy photo paper, one from HP, one from Staples and one from Office Depot. I know my wife has some photo paper at home, so I tell my customer that I'd like to try some of our photo paper on both the printers, simple test, doesn't cost anything. So when I went to test the 8600 with the photo paper it did the same thing! With egg on my face, I said, "Well that's a revolting development!" So, now I'm looking at 2 different printers, same results with the same paper! At this point I do a search and find this thread and tell my customer about the problem pointing to the paper not the printer.
HP OFFICEJET PRO 8710 MANUAL FEED PRO
I finally determined that she just needed a new printer and got her an OfficeJet Pro 8600. Checked the rollers, checked for any loose pieces of paper inside, etc. It wouldn't pull her HP Advanced glossy photo paper either. I had a customer with a problem printer, an older MFP HP 3510 or something like that. Just thought I would share my experience as well. As far as I can see, the issue is behind us. So, let's close this out by thanking one and all for the time and effort spent to help de-bug this. Setting this up the same way results in a failure each and every time except if I "do the curl". This is definitely thicker, more "heavy duty" without question. I went to our food pantry where I volunteer and picked up a stack of "Royal" brand photo stock 4X6. How long was this batch on the shelf - can't say.
HP OFFICEJET PRO 8710 MANUAL FEED PLUS
Inspecting both boxes, they 're 99.9% identical except for the original box is a box of 50 plus a series of numbers on the end flap - probably the lot number or run number, I guess. Where did I buy the other original stock? WalMart. I even curled the first few sheets the opposite shape and it still feeds! The new stock also seems to be less "sticky" - the coating seems to be less tacky. And printed!!! I could not get it to fail. Loaded up the new stock, fanned the stack, set the walls to comfortable level and printed. Nearly imperceptible but there was a subtle difference in "feel". The first thing I noticed (and my wife did too) was that the new box stock felt a lot thinner - the sheets were more pliable. I went to our local computer emporium and purchased another box of Everyday glossy - 100 sheets on my way by. This glossy stock is sort of "sticky" I'll admit. I have air conditioning running in the house and into the computer room. I have toyed with the tray walls in many and varied configurations, leaving them tight to the stack as well as loose.Īre there sensitivity adjustments possible to make the feed pressure more "aggressive"? I am using HP's Everyday grade glossy photo paper paper that was purchased about a month ago. That means I have to individually curl each sheet as it makes its way toward the top. But this only works about 20 per cent of the time. I can get the paper to feed by curllng it up lengthwise so that the angle of attack is less acute. The printer consistently reports that it's out of paper at this point which to me means that the paper hasn't successfully met the sensor at or just past the feed point. You can also see the top sheet is almost fed in by virtue of the fact that it's sitting just past the top lip of the tray, pulled off the stack and just about ready to get in to the "guts" of the printer. When you carefully inspect that top sheet, you can actually see the smoothed impression left by the pick up roller. This thing still won't suck in the first sheet. Cleaned the "pick up" roller in the back as well as all the other smaller tires. Lots and lots of trouble getting the photo paper to get up into the main feed rollers.